What domestic shipping services do you offer?
FREE USPS PRIORITY MAIL – All domestic orders will receive FREE priority mail shipping. Your package will be delivered within two to three (2-3) business days. You will be able to track this shipment via USPS Tracking.
I am an international customer. How much does shipping cost for me?
Orders over $200: You will receive FREE shipping via DHL. Your package will be delivered within two to five (2-5) business days. You will be able to track this shipment via DHL's Shipment Tracking System.
Canada&USA (orders under $200): FLAT RATE - $20.00. This means that no matter how much you purchase, your shipping cost will remain the same. So the more you shop, the more you save! You will be able to track this shipment via DHL's Shipment Tracking System.
All other international destinations (orders under $200): FLAT RATE - $27.00. This means that no matter how much you purchase, your shipping cost will remain the same. So the more you shop, the more you save! You will be able to track this shipment via DHL's Shipment Tracking System.
How long will it take to get to me?
All orders ship from our warehouse in China. Most orders will ship out within one to two (1-2) business days of ordering. You should add the ship time to the processing days. We DO NOT ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped which will include tracking information.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
Can I have my package rushed?
We do not currently offer Overnight or 2 day shipment via our website. For any urgent orders, please contact our office via phone or email. We will do our best to take care of you and upgrade a shipment. Again, you will need to call in to our office during business hours. Mon-Fri 9AM-5PM PST.
What if I'm not home when my package arrives?
Domestic Orders: For orders sent via USPS, most packages will fit into a mailbox. We send our gear in black mailer bags so be sure to look out for them in/around your mailbox. If the package is too big and no-one is home, the mailman will leave it outside your house.
International Orders: For orders sent via DHL, the driver will leave a card so that you can arrange a more convenient delivery time.
What is your refund/return/exchange policy?
We are proud to provide you with a quality product and hope you are fully satisfied. If for some reason you are not 100% satisfied with your merchandise we will gladly accept unworn, unwashed or prior defective merchandise for return, exchange or credit, within fifteen (15) days from the shipping date. You will receive a return form in your package. Simply follow the directions on the Return Authorization Form to pack and return all items to the Out warehouse. You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please Contact Us.
Where should I send my return/exchange?
Please send your returns/exchanges to the below address with a filled out Return Authorization Form
5116 Triggs St. Commerce, CA 90022